Return & Refund Policy

Electric Cycles

You have 5 calendar days to return an item from the date you received it. To be eligible for a return, your item must be unused and in the same condition that you received it. Your item must be in the original packaging. Your item needs to have the receipt or proof of purchase.

Once we receive your item, we will inspect it and notify you that we have received your returned item. We will immediately notify you on the status of your refund after inspecting the item. If your return is approved, we will initiate a refund to your  original method of payment. You will receive the credit within 14 days, depending on your card issuer's policies.

You will be responsible for paying for your own shipping costs for returning your item. Shipping costs are nonrefundable. If you receive a refund, the cost of shipping will be deducted from your refund.

Electric Battery Packs

You have 1 calendar days to return an item from the date you received it. To be eligible for a return, your item must be unused and in the same condition that you received it. Your item must be in the original packaging. Your item needs to have the receipt or proof of purchase.

Once we receive your item, we will inspect it and notify you that we have received your returned item. We will immediately notify you on the status of your refund after inspecting the item. If your return is approved, we will initiate a refund to your  original method of payment. You will receive the credit within 14 days, depending on your card issuer's policies.

You will be responsible for paying for your own shipping costs for returning your item. Shipping costs are nonrefundable. If you receive a refund, the cost of shipping will be deducted from your refund.

Electric Motor Kits and Components, Accessories, Parts

No return or refund will be entertained for electric motor kits, components, accessories, parts etc. under any circumstances or reasons. 

No return or refund will be entertained for electric motor conversion kits, motor controllers, throttle, pedal assist, DC-DC converters, or any accessories that we retail online or offline. directly or through authorised service providers. 

If you have any questions on how to return your item to us, contact us on info@virtusmotors.in