Refund Policy

At Virtus Motors Pvt. Ltd., we value our customers and strive to provide high-quality electric vehicles and components. This Refund and Return Policy outlines the terms and conditions for refunds, returns, and replacements for our products. Please read the policy carefully to understand your rights and responsibilities.

1.1 Non-Refundable Policy: Due to the nature, size, and volume of our electric vehicles, we currently do not accept any return or refund requests.

1.2 Exceptions for Damages or Defects: If the return request is related to damages or defects, please refer to the Damages and Defective Items Policy below for further instructions.

2.1 Eligibility for Returns:

• Returns are accepted within 1 calendar day from the date of receipt.

• The item must be unused, in the same condition as delivered, and in its original packaging.

• Proof of purchase (receipt) is mandatory for processing the return.

2.2 Inspection and Refund Process:

• Once the returned item is received, it will be inspected.

• The customer will be notified of the inspection results and refund status immediately after inspection.

• If approved, the refund (less return, cancellation, or other applicable fees) will be processed to the original payment method.

2.3 Refund Timeline: Refunds will be credited within 28 days, subject to the card issuer’s policies.

2.4 Return Shipping Costs:

• Customers are responsible for the return shipping costs.

• Shipping costs are non-refundable and will be deducted from the refund amount.

3.1 Non-Refundable and Non-Returnable Policy:

• Due to the DIY nature of conversion kits, high voltage risks, and potential hazards, electric motor kits, components, and accessories are sold entirely at the customer’s own risk.

• No returns or refunds will be entertained under any circumstances or reasons for the following:

  • Electric motor kits

  • Motor controllers

  • Throttles

  • Pedal assist systems

  • DC-DC converters

  • Accessories sold online or offline directly or through affiliates or authorized service providers

3.2 Liability Disclaimer: Virtus Motors Pvt. Ltd. and its affiliates cannot and will not be held liable for any damage to property or personal injury caused due to negligence in the handling or installation of these products by the customer.

4.1 Reporting Damages or Defects:

• If the product is damaged during shipment, defective, or if the wrong product is delivered, customers must notify us within 24 hours of receiving the product.

• To report an issue, email info@virtusmotors.in with the following details:

  • Order information

  • Clear photographs of the damaged, defective, or incorrect product

4.2 Return and Replacement Process:

• The customer is required to arrange for the return shipment of the damaged or defective product.

• Upon successful acknowledgment and receipt of the returned item, Virtus Motors will process the replacement within 15 working days.

• Replacement may include the entire product or specific defective parts, as applicable.

4.3 Return Shipping Costs:

• Virtus Motors will bear the cost of return shipping for damaged, defective, or incorrectly delivered items.

4.4 Replacement Limitations:

• Replacements will be provided only if the issue is reported within the specified 24-hour timeframe.

• Failure to report within the given period will render the request invalid.

5.1 Questions and Support: If you have any questions or need assistance with returns, refunds, or replacements, please contact our customer support team:

• Email: info@virtusmotors.in

• Phone: +917981646767

5.2 Policy Updates: Virtus Motors reserves the right to modify this Refund and Return Policy at any time without prior notice. Updates will be effective upon posting on our website.

By purchasing from Virtus Motors Pvt. Ltd., you acknowledge and agree to the terms outlined in this policy. Thank you for choosing Virtus Motors for your electric mobility needs.