Terms & Conditions

Welcome to the Virtus Motors website. By accessing, browsing, or using this website and our services, you agree to comply with the terms and conditions outlined below. These terms govern your use of the website, transactions, and your interaction with Virtus Motors. Please read them carefully as they affect your legal rights. If you do not agree with these terms, you are advised not to use this website.

1.1 Agreement Binding: By accessing the Virtus Motors website or purchasing any product or service, you agree to the terms and conditions set forth here. Your continued use constitutes a binding agreement.

1.2 Jurisdiction: All disputes arising from these terms and conditions will be subject to Indian laws, with jurisdiction limited to Faridabad or Maharashtra, depending on the applicable location.

1.3 Amendments: Virtus Motors reserves the right to modify these terms and conditions at any time without prior notice. Any updates will be effective immediately upon publication on the website.

2.1 Eligibility: Users must be 16 years of age or older to access the website. Minors may use the website only under the supervision of a parent or legal guardian.

2.2 User Conduct: Users agree to use the website only for lawful purposes. Any misuse, including but not limited to spamming, harassment, uploading harmful material, or engaging in activities that infringe intellectual property rights, is strictly prohibited.

2.3 Confidentiality: All information shared with Virtus Motors is considered confidential and will only be used for lawful or business purposes as outlined in our Privacy Policy.

3.1 Data Handling: Virtus Motors complies with Indian IT laws and GDPR (General Data Protection Regulation) standards to ensure secure handling of user data.

3.2 Purpose of Data Collection: Data is collected to facilitate account creation, process orders, improve user experiences, and for promotional communications, subject to user consent.

3.3 User Rights: Users can access, modify, or request the deletion of their data by contacting our Grievance Officer at info@virtusmotors.in. Complaints will be addressed within 28 days.

3.4 Third-Party Sharing: User data is shared with third-party vendors only to complete transactions or provide services, with strict adherence to privacy regulations

4.1 Terms of Offer: All products listed are subject to availability and may vary slightly from the descriptions or images displayed on the website. Prices include applicable taxes.

4.2 Customisation: Virtus Motors provides options for product customisation. Additional costs may apply, which will be communicated before order confirmation.

4.3 Shipping and Delivery:

• Delivery timelines are estimates and subject to delays caused by unforeseen circumstances.

• Customers must ensure the accuracy of their delivery address. Costs for re-delivery due to incorrect addresses will be borne by the customer.

• Virtus Motors is not liable for damages incurred during transit, though reasonable assistance will be provided for claims with the courier service.

5.1 Order Cancellations: Orders may be cancelled within 24 hours of placement. After 24 hours, cancellations may incur a fee of 50% to 70% of the order value if the product has been customised or shipped.

5.2 Refunds: Refunds will be processed within 7-15 business days after deducting applicable fees. Refunds for orders cancelled after shipping will exclude delivery charges.

5.3 Returns: No returns or refunds are allowed once the product has been delivered, except in cases of manufacturing defects.

6.1 Ownership: All content, trademarks, logos, and designs displayed on the Virtus Motors website are the exclusive property of Virtus Motors and are protected by copyright laws.

6.2 Prohibited Use: Unauthorized use, replication, distribution, or reverse engineering of any content or materials from the website is strictly prohibited and may result in legal action.

7.1 Prohibited Activities: Users must not engage in activities that violate applicable laws, including but not limited to:

• Fraudulent transactions

• Misrepresentation of identity

• Dissemination of illegal content

7.2 Compliance with Laws: Users must abide by Indian IT Act 2000, GDPR, and any other relevant regulations when using this website.

8.1 Service Availability: Virtus Motors provides the website and its services "as is" without warranties of any kind. While we strive for uninterrupted service, we do not guarantee uptime or error-free functionality.

8.2 Liability Cap: Virtus Motors’ liability for damages arising from transactions or use of the website is limited to the transaction amount, excluding shipping and handling fees.

9.1 Terms of Offers: Discounts and promotional offers are subject to availability and may vary based on stock and eligibility criteria.

9.2 Arbitration Clause: Disputes arising from offers or promotions will be resolved through arbitration under the Indian Arbitration and Conciliation Act, 1996.

10.1 Account Termination: Virtus Motors reserves the right to terminate user accounts for violations of these terms, non-payment, or fraudulent activity.

10.2 Data Deletion: Upon account termination, all user data will be deleted within 90 days, in compliance with applicable laws.

11.1 In the event there is any complaint / clarification / doubt/ issue that the User so seeks to be clarified, they must contact the Grievance Officer as stipulated under Information Technology (Reasonable security practices and procedures and sensitive personal data or information) Rules, 2011 and the GDPR. Following are the details of the Grievance

Full Name:  Ajay Choudary
Email ID:  info@virtusmotors.in
Office No. :  +91 7981646767
11.2 The Grievance Officer shall attempt to resolve any and all issues so brought before him /her in a fair and expeditious manner within 28 business days. After completion of the review the Grievance Officer shall submit a report to the User and the website.