Warranty Policy

At Virtus Motors Pvt. Ltd., we stand behind the quality of our products and are committed to ensuring customer satisfaction. This Warranty Policy outlines the terms and conditions under which Virtus Motors provides warranty services for its electric vehicles, batteries, accessories, and related products. Please review this policy carefully to understand your rights and responsibilities.

1.1 Coverage: Virtus Motors guarantees its products against defects in workmanship and materials. Liability under this warranty is limited to the repair or replacement of defective parts arising solely from faulty materials or workmanship during manufacturing.

1.2 Warranty Validation: To validate your product warranty, register your product within 15 days of purchase at https://www.virtusmotors.in/warranty-coverage

1.3 Non-Transferable Warranty: This warranty is applicable only to the original purchaser and is not transferable.

1.4 Proof of Purchase: Claims under this warranty require proof of purchase, such as a sales invoice, and the serial number of the product.

1.5 Exclusions: This warranty does not cover:

• Damage caused by misuse, neglect, or improper handling.

• Natural wear and tear, including aging or environmental exposure.

• Unauthorised repairs, modifications, or tampering with the product.

• Damages resulting from accidents, fire, floods, or other natural or manmade calamities.

Virtus Motors provides the following warranty coverage:

• Electric Bicycle Frame: Lifetime warranty covering defects in material and workmanship.

• Electric Motor: 1-year warranty covering manufacturing defects only.

• Battery Packs (Li-Ion): 2-year warranty covering manufacturing defects and abnormal drop in capacity. The battery warranty does not include damage from power surges, use of non-original chargers, improper maintenance, or water immersion. Any consumables such as switches and ports will be charged and is not covered under warranty.  

• Charger : 6 month warranty covering manufacturing defects

• Components & Accessories: No warranty for items such as display, throttle, electronic brake levers, LED light, pedal sensor, switches, motor controller.

• Mechanical Parts: No warranty is provided for any mechanical parts such as handlebars, stem, bearings, drivetrain parts, brakes, wires, wire housings, tyres, tubes, rim or wheels, hubs, seat or saddle, seat post, clamps, grips, headset parts,  pedals, brake callipers, bottom bracket, disk, brake pads and mudguards etc. 

• Conversion Kits: No warranty is provided for e-cycle conversion kits and related components.

• Alpha Accessories are not covered by this warranty policy

3.1 Scope of Warranty: This warranty applies to manufacturing defects in electric bicycles, scooters, and mopeds. It is expressly limited to the repair or replacement of defective parts.

3.2 Conditions for Warranty Claims:

• The warranty is valid only if the product is used under proper conditions as per the user guide.

• Any claims for damages due to overloading, competitive use, or unauthorized modifications will be void.

3.3 Exclusions:

• Paint fading, sticker damage, and natural wear and tear are not covered.

• Transportation, labor, and handling charges for part replacement are not included.

4.1 Coverage: Virtus Motors provides a 2-year warranty on lithium-ion batteries for manufacturing defects and abnormal capacity loss.

4.2 Conditions:

• Batteries must be serviced at least twice a year at authorized service centers to maintain the warranty.

• Batteries are designed exclusively for electric vehicles and must not be used for other applications.

• Batteries must be stored and charged under recommended conditions to prevent overheating or bulging.

4.3 Exclusions:

• Warranty is void if the battery is:

  • Used for unauthorized applications or overloaded conditions.

  • Damaged due to accidents, improper handling, or unauthorized repairs.

4.4 Replaced Batteries: The warranty period of a replaced battery will continue from the original date of purchase and not from the date of replacement.

5.1 Reporting:

• Customers must report any damaged or defective items within 24 hours of receipt to info@virtusmotors.in.

• Include order details and photographs of the damaged or defective product.

5.2 Replacement Process:

• Upon approval of the claim, Virtus Motors will replace the defective product or parts within 15 working days.

• Virtus Motors will bear one-way shipping costs for replacements during the first 12 months.

5.3 Exclusions: Claims made after the specified 24-hour window will not be entertained.

5.4 Shipping Damage Claims: Immediately inspect whether the packaging is intact when receiving the goods. If you see obvious damage to the product, you can choose to reject and contact us in time. We will not accept claims for shipping damage later than 24 hours from the receipt of the product.

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6.1 Non-Coverage:

• Conversion kits and accessories, whether self-installed or installed by authorized centers, are not covered under any warranty.

6.2 Customer Responsibility:

• Customers must inspect and test their converted cycles within 2 days of delivery to identify potential issues.

• Post the 2-day grace period, all service will be charged at Rs. 550 per visit, plus the cost of any parts replaced.

6.3 Liability Disclaimer: Virtus Motors is not responsible for any claims, damages, or defects arising from conversions or misuse of kits and accessories.

7.1 Steps to File a Claim:

1. Contact Virtus Motors at info@virtusmotors.in to obtain a service request number.

2. Provide a photocopy of the sales invoice and product serial number.

3. Follow the instructions provided for shipping the defective part or product.

7.2 Inspection and Resolution:

• Virtus Motors will inspect the returned product to verify the issue.

• Approved claims will be resolved through repair or replacement at the company’s discretion.

7.3 Rejected Claims: If the returned product does not meet the warranty criteria, the customer will bear testing and handling charges of Rs. 1,000.

• All parts replaced under warranty become the property of Virtus Motors.

• Warranty claims are subject to company policies and the decision of Virtus Motors will be final.

• This warranty is valid only within the geographical boundaries of the Republic of India. Company reserves the right to change this warranty policy at its sole discretion without any notice. This warranty policy is governed by the laws of India, and disputes will be subject to the jurisdiction of courts in Haryana and shall have exclusive jurisdiction to settle any dispute, regardless of the place of purchase. 

​The warranty stands null and void if : 

• The serial number /identification code is deleted, defaced, altered, effaced or removed

• Used for more than permissible load of 120kg (Alpha Electric Cycles)

• Used for stunts, competition or jumping, acrobatics, bicycle moto–cross, dirt biking or similar activities as all units are not designed or intended for such purpose or usage

• Any kind of tampering observed with the parts/Product

• Modified/altered components for any specific use other than a personal transport

• Transportation, delivery, labour and handling charges incurred in the replacement of parts are not covered under this warranty, and shall be borne by the customer.

• This warranty is void in its entirety by any modification of the frame, fork or components

• Resold to any other person/company

• Damage caused by an accident or malfunction or misuse caused to the Product by the acts of persons, intentional or otherwise, including but not limited to misuse or mishandling, fire or any act of God

• Nonfunctional parts due to natural wear and tear, ageing, defect resulting from misuse/ improper handling or negligence by the rider or Product is altered by component parts substitution is not covered under the warranty.

By purchasing a product from Virtus Motors Pvt. Ltd., you acknowledge and agree to this Warranty Policy. For further assistance, please contact info@virtusmotors.in.