FREQUENTLY ASKED QUESTIONS
Have questions about your Virtus Alpha electric cycle?
We're here to help.
Find answers to common questions about our electric cycles, features, battery and charging, performance, maintenance, warranty, and after-sales support.
Whether you're considering an Alpha or already riding one, our FAQs will help you make the most of your Virtus experience.
Still have questions?
Can't find what you're looking for? Get in touch with our team, and we'll be happy to assist.
What is Virtus Motors all about?
Virtus Motors is an Indian electric mobility brand focused on practical, affordable electric cycles and modular electric mopeds. You can count on products built for Indian roads, everyday commuting, and last-mile business use.
Why choose Virtus Motors over other EV brands?
You get electric two-wheelers designed in India for Indian roads, with a focus on affordability, modular design, and reliable everyday performance. That means a ride that works for commuters, delivery partners, and businesses alike.
Where is Virtus Motors based?
We are headquartered in Faridabad, India, with operations expanding across the country.
What is the weight limit of the Virtus Alpha electric cycle?
The Virtus Alpha supports riders up to 110 kg (250 lbs).
How fast does the Virtus Alpha electric cycle go?
The Virtus Alpha has a 250W motor and a top speed of 25 km/h, keeping it within India’s electric bicycle rules.
What is the battery range on a single charge?
The Virtus Alpha covers up to 60 km with pedal assist, in ideal conditions.
How long does the Virtus Alpha take to charge?
A standard charger takes 3-5 hours, depending on battery capacity. The battery charges using any regular wall outlet through the charging port on the cycle. On removable-battery models such as the Alpha M, you can also take the battery indoors and charge it using any regular wall outlet.
Can you ride the Virtus Alpha electric cycle on public roads in India?
Yes. The Virtus Alpha is designed for road use in India and is classified as an electric bicycle, not a scooter. You should still follow local traffic rules, wear a helmet, and check any city-specific requirements before riding.
Do I need a license to ride the Virtus Alpha electric cycle?
No. The Virtus Alpha does not require a license, registration, or insurance in India.
Can I attach a rear rack or basket to the Virtus Alpha?
Yes, the Virtus Alpha is compatible with rear racks and baskets. We also sell our own official accessories, including a The Alpha LoadMate rear carrier and The Alpha MudShield Pro Mudguards, available on our website.
Can I ride the Virtus Alpha if the battery runs out?
Yes. The Virtus Alpha functions like a normal bicycle without power.
How does an electric cycle work?
An electric cycle combines pedalling with battery-powered assistance. On the Virtus Alpha, you can ride it like a regular bicycle, use pedal assist for an easier ride, or switch to pure electric mode when you want the motor to do the work.
Can I replace or upgrade my Virtus Alpha battery?
On our removable-battery models, the battery can be replaced, and we also offer higher-capacity battery upgrade options for extended range.
How do I take care of my battery to extend its life?
Keep the battery charged regularly, avoid letting it drain completely too often, and store it in a cool, dry place. Always use the original charger, and if your Virtus Alpha is not in use for a long time, charge the battery periodically to keep it healthy.
What should I do if my battery is not charging properly?
First, check the charger, wall socket, and charging port to make sure everything is connected properly. If the battery still does not charge, try another outlet and let it cool down if it was recently used. If the issue continues, please contact our support team or visit an authorised service centre for inspection.
Can I charge my Virtus Alpha battery at home using a regular wall socket?
Yes. Our batteries are designed for simple everyday charging at home. On removable-battery models, you can take the battery indoors and charge it using a regular wall outlet with the supplied charger.
Where can I buy a Virtus Alpha electric cycle?
The Virtus Alpha is available through website and our network of authorised dealers and distributors.
Do you offer EMI or financing options?
Yes. EMI is available on Virtus Alpha electric cycles through our finance partners, and credit card EMI is available through our payment processor at checkout.
Can I get government subsidies for buying an electric vehicle?
Government subsidies for electric vehicles vary by state. Check with your local transport authority, or contact our team for the latest guidance.
Can I charge my Virtus Alpha battery at home using a regular wall socket?
Yes. Our batteries are designed for simple everyday charging at home. On removable-battery models, you can take the battery indoors and charge it using a regular wall outlet with the supplied charger.
Can I test ride a Virtus Alpha before buying?
Yes. We offer test rides at select locations. Contact us to book one near you.
How can I apply to become a Virtus Motors dealer or distributor?
You can apply through the contact us form on our website. Once you share your details, our team will review your application and get in touch with you.
Do you offer fleet solutions for businesses?
Yes. We provide customised fleet solutions for delivery services, logistics companies, and businesses looking to switch to electric mobility.
Can my Virtus Alpha order be delivered anywhere in India?
Yes, Virtus Alpha electric cycles can be shipped across India. Delivery timelines may vary by location and product availability, so you will see the latest updates once your order is confirmed.
How can I track my order?
Once your order is confirmed and dispatched, we share tracking details with you by SMS, email, or WhatsApp, depending on the contact information provided at checkout. You can use those details to follow your delivery in real time.
How long does delivery take after I place my order?
Delivery timelines depend on your location, product availability, and dispatch schedule. Once your order is confirmed, our team will share the expected delivery window and keep you updated on the status.
Which payment options are available at checkout?
You can choose from the payment options shown during checkout, including EMI through Bajaj Finance and credit card EMI through our payment processor.
Want to cancel an order you just placed?
If your order hasn’t been processed yet, contact our support team as soon as possible with your order details. They’ll check the status and guide you on the next step. You could also refer to our Cancellation Policy for more details.
Need to send your order back?
If you need to return a product, contact our support team with your order information. They’ll confirm whether your order is eligible and walk you through the return process. You could also refer to our Return and Refund Policy for more details.
Where can I buy official spare parts and accessories for my Virtus Alpha?
You can get official spare parts and accessories through our website or by contacting an authorised Virtus Motors dealer or service centre. This helps ensure proper fit, compatibility, and reliable performance.
How do you start a warranty claim for your Virtus Alpha?
To begin a warranty claim, contact our support team and share your purchase details, product information, and a short note about the issue. They’ll review your request and guide you through the next steps.
How do I know if my issue is covered under warranty?
If the problem is caused by a manufacturing defect and falls within the warranty period, it is usually covered under warranty. Damage from accidents, misuse, water immersion, unauthorised repairs, or normal wear and tear is generally not covered. For model-specific details, please check the warranty policy for your product.
What documents do I need to file a warranty claim?
To raise a warranty claim, please keep your purchase invoice, warranty registration details, product serial number, and clear photos or videos of the issue.
How can I register my Virtus Alpha warranty?
Register your product warranty online through our website using your purchase details.
How often do I need to service my Virtus Alpha?
We recommend a general check-up every 3-6 months to ensure optimal performance. Key areas to check include battery health, brakes, and tires.
Where can I get my Virtus Alpha serviced?
Virtus Motors has authorised service centres across major cities. Contact our support team to find the nearest service centre.
How should I store my Virtus Alpha if I am not using it for a long time?
Store your vehicle in a cool, dry place away from direct sunlight and moisture. If possible, keep the battery partially charged and top it up periodically instead of leaving it fully drained for long periods.
Who should I contact if my Virtus Alpha needs support?
If you need help, reach out to our customer support team at +91 7981646767 or info@virtusmotors.in. You can contact us for troubleshooting, service guidance, or product questions.