Frequently Asked Questions

Have A Question? Find Your Answers Below

How fast can the Alpha E-bike go?


The first thing to remember is that even though the Alpha eBikes has a motor, we are still talking about bicycles. They are not scooters. One of the most frequently asked questions concerning E-bikes is their speed.




So how fast can you go on the Alpha eBike?


In India and most of the countries worldwide, an ebike must have a motor with a maximum power of 250W, assisting the E-Bike to a maximum speed of 25 km/h. In the US, the rules are different. There, E-bike motors can have a max of 500W and assist up to 20MPH (32km/ph) if the pedal support still functions above these limitations, then the bike becomes a so-called speed pedelec.




So can it go faster than the motor supports?


Yes, sure. It can go as fast as you can pedal, but the motor stops supporting you when you reach the max speed limitation. With an E-bike, you have the power to reach a speed that is suitable for your way of riding, whether that’s faster than the motor supports or at a speed that’s lower than the maximum motor support speed.




Can you get any exercise out of the Alpha eBike?


The answer is that you can decide if you want to get exercise with an E-bike. There are several options to challenge yourself physically if you want to. 1. You can use your E-bike without any support mode and still feel your legs burn. 2. You can do several laps on the same ride. 3. You can ride farther and longer with an E-bike. 4. On your E-Bike you are encouraged by the speed/fun factor, and you can keep going. 5. If you weren’t riding an E-bike or regular bike before, what would you be doing otherwise? Empower yourself to get as much exercise as you want with your E-bike. And… If you prefer, you can also empower yourself to simply have a good time and enjoy the ride without any sweat.




Can I handle the Alpha when the battery runs out?


E-bikes are supported by motor technology, which provides support on the most challenging terrain. But what if the battery runs out? What to do now? No worries, you can still pedal and get home safely. Is it easy? That depends on what terrain you are riding. Empower yourself to ride your eBike even when the battery runs out.




What is the range on Alpha eBikes? How long does the battery last?


The range of an electric bike depends on a few variables such as rider weight, the terrain surface and incline, and even wind. On the Alpha, at 15-20 kph (10-12mph) on normal road conditions, with fully inflated tires, the range is between 50 and 60 kilometers (30-40miles). On the Alpha with upgraded 14Ah battery pack, at 15-20 kph (10-12mph) on normal road conditions, with fully inflated tires, the range is between 70 and 80 kilometers (40-50miles). Range below or above this level is normal and not cause for concern.




Where do you ship the Alpha eBike to?


Our shipping partner can ship the Alpha eBike anywere in the world. If you love our product, message us and we can get you a shipping quote. We charge a $99 fee for worldwide shipping, if there is any change in shipping, it would be informed to customers after purchase. Any excess shipping fee recieved will be used for animal welfare.




Is the Alpha eBike street legal?


Yes! The Alpha falls under the same laws as an electric bicycle in India and Europe and most of the rest of the world. It is legal anywhere an electric bike is. If you are unsure about your country regulations, Contact us!




How long does the battery take to charge?


The battery takes 60 mins to charge using our fast charger. 2-5 hours if you are using the normal charger. It does not have to be completely depleted to start charging. You can easily remove it from the frame to charge it indoors or in a more compact space. It comes with 2 keys so that you can lock it on the bike. You can charge it in any regular wall outlet.




Can I pedal and not use the throttle?


Yes. The Alpha has 6 riding modes. On Assist Level 0, only the throttle is activated. You can pedal the bike without assist. On Assist Level 1-5, pedaling with motor assist is activated, and the motor will kick in at various power. The throttle is also activated.




How much does the Alpha eBike weigh and what are the dimensions?


The bike itself weighs between 25-30 kilograms (55-60 lbs), depending on the battery selection. Its compact enough to load it into the back of a large car or pickup truck. The Alpha dimensions are 1100mm x 400mm x 500mm




What’s the maximum weight limit?


We’ve tested the bike up to 110 kilograms (250 lbs), we cannot make any guarantees about performance or durability above that weight.




What kind of warranty do you offer?


We believe in the quality of the Alpha, so we're offering our customers an extensive warranty. 2-year warranty for electric parts including the motor, the battery and the ECU and lifetime frame warranty.




Can I attach accessories like a rack or basket?


Yes! We have predicted spaces for any compatible third-party accessories. We will also be launching our own accessories soon.




How much does the battery weigh?


The battery weighs about 2.5 kilograms (6 lbs).




What about spare parts and repairs?


All parts on the e-bike can be bought at our online store at an affordable price. In case something happens to your bike, we’ve produced a selection of helpful video tutorials on how to fix the most common issues.




Who is responsible for taxes and duties?


The buyer is responsible for any additional taxes, duties, and VAT. Taxes, duties, and VAT vary from country to country.

In the US, the taxes, duties, and VAT are 0%. In Europe, the amount is 25% in VAT and 6% in duties. For other countries, please check the regulations in your country before purchasing.

Please note that taxes, duties, and VAT will not be collectected at purchase.




What is an eBike? How does it work?


At Virtus Motors, an eBike or more commonly reffered to as an electric bike, is a motor powered cycle, that can propel you forward three ways.
1. Mechanical Propulsion with only human effort. You need to pedal to make the bike go forward.
2. Pedelec system, or more commonly known as pedal assist. The electric motor in the bike will support you during pedalling making it easier and more convienient to pedal. 3. Pure Electric, just like any other bike, the eBike can work purely on the electric motor, powered by the battery. No human effrot requried apart from twisting the throttle.








How is an Alpha eBike different from an other electric scooter bicycle?


The Alpha is designed to be more comfortable and safe. It has a wider seat and fetures such as headlight and indicators.
A typical electric two-wheeler is bulkier than the Alpha, and the Alpha is more advanced, comfortable, and economical than any other electric two-wheeler. Additionally, you do not require a licence or registration to ride the alpha in the streets.